Why Training Employees on Basic IT Tasks Can Save Small Businesses Big Money

Let’s be real—nobody enjoys the end-of-month ritual of opening their IT support bill and bracing for the damage. For many small businesses, it feels like roulette: “How much did those ‘quick fixes’ cost me this time?”

Here’s the kicker: a big chunk of those calls aren’t true emergencies. They’re everyday issues your team could handle with a little training and confidence.

---

The Numbers Don’t Lie

• 30–40% of IT support tickets in small businesses are for simple issues like password resets, printer connectivity, or email troubleshooting. (HDI Research)
• The average cost of a single IT support call: $100–$300. (Business.com)
• Companies that invest in basic IT training for staff can cut service calls by up to 25%. (CompTIA)

💡 Example: If your business spends $1,500/month on IT support, reducing calls by 25% could save you $4,500 every quarter. That’s money you could redirect into marketing, upgraded equipment, or—let’s be honest—Friday pizza lunches for the team.

---

Empower, Don’t Outsource Everything

This doesn’t mean employees should moonlight as IT pros. But there’s a huge difference between:

Panicking when the Wi-Fi drops for 30 seconds, vs. Knowing how to quickly check the router before calling for help.

When your team can troubleshoot the basics, your IT support provider can focus on what really matters: security, backups, and keeping your systems running strong.

---

The Cheeky Truth

You don’t need to feel like you’re getting nickeled-and-dimed every time someone forgets their password. A bit of upfront training turns those costly support calls into simple in-house fixes.

The result? Lower bills. Happier employees. And less dread when that monthly invoice shows up.

---

Ready to Stop Playing IT Support Roulette?

At GoFin IT Consulting, we love solving the big problems—but we also love helping small businesses empower their staff to handle the basics. Because the best IT support bill is the one that doesn’t make you wince.

👉 Contact us today to learn how we can help your team become more IT-savvy and save your business money.